South African Airways Office in Nairobi, Kenya
South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya
254 20 665 5000
Monday - Saturday 09:00 AM - 18:00 PM, Sunday Closed
The South African Airways office in Nairobi acts as the primary contact point for passengers flying with South African Airways through Nairobi, Kenya. This office assists with flight reservations, baggage issues, special requests, check-ins, and more, ensuring a seamless travel experience for all South African Airways travelers.
In this article, we’ll highlight the services offered by the South African Airways office in Nairobi and how you can get in touch with them. We will also provide directions to the office and explain how AirlineOfficeMap can help you connect with South African Airways’s Nairobi customer service team.
South African Airways Nairobi Office – Contact Information
If you need assistance during your journey, the South African Airways office in Nairobi is here to help. Below are the contact details:
| South African Airways Office in Nairobi Address | South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya |
| South African Airways Nairobi Contact Number/Phone Number | 254 20 665 5000 |
| Email Address | [email protected] |
| Working Hours | Monday – Saturday 09:00 AM – 18:00 PM, Sunday Closed |
| Baggage Service Phone Number | 00 27 11 978 3733 |
| South African Airways Official Website | https://www.flysaa.com/ |
You can also visit the South African Airways Head Office for further information.
How does the South African Airways Nairobi Office Operate?
The South African Airways office in Nairobi is dedicated to providing excellent customer service to passengers in the area. Our services include:
- Flight reservations assistance
- Check-in management
- Baggage support
- Handling special requests
Having an office in Nairobi allows us to better understand and meet the needs of our passengers, ensuring they have a pleasant experience with South African Airways.
How to Locate the South African Airways Nairobi Office?
The South African Airways office in Nairobi is located at:
| South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya |
To get directions to the South African Airways Nairobi office, you can enter the address into your GPS. Alternatively, you can take a taxi from any location within the city to reach the office.
How to contact a live person at the South African Airways Nairobi Office?
If you have any issues while flying to or from Nairobi with South African Airways, you can reach the office via phone, email, or live chat:
Via Phone
The South African Airways Nairobi Office’s phone number is 254 20 665 5000. For quick assistance with any travel-related queries, this number is available during business hours. You can also make or cancel reservations by calling this number.
Via Email
For detailed inquiries or to send documents, the South African Airways Nairobi Office email is [email protected]. For non-urgent correspondence that requires thorough responses, this is perfect. Complaints and suggestions can also be sent via email.
Operational Hours
The South African Airways Nairobi Office operates during Monday – Saturday 09:00 AM – 18:00 PM, Sunday Closed. Before planning a visit or phone call, make sure to verify these hours. The knowledgeable staff will provide reliable assistance during these times.
Services Provided by South African Airways Nairobi Office
Here are additional services available at the South African Airways office in Nairobi:
| Service | Description |
|---|---|
| Seat selection | The Nairobi office assists with selecting seats, with applicable fees. |
| Flight Booking & Cancellation | Easily book or cancel flights at the South African Airways office in Nairobi, ideal for last-minute changes. |
| Special meals | The Nairobi office helps arrange special meals for passengers with specific dietary requirements. |
| Lounge access | South African Airways Miles members can obtain complimentary lounge passes at the Nairobi office. |
| Special Assistance | The Nairobi office offers wheelchair assistance, which must be reserved 24 hours before departure. |
| Flight upgrades | Passengers from Kenya can request flight upgrades using miles or cash at the Nairobi office. |
| Flight status | The staff at the Nairobi office can give real-time updates on flight status. |
| Group bookings | For group travel, the Nairobi office offers price quotes and discounts for groups of 10 or more on the same itinerary. |
The South African Airways office in Nairobi provides a variety of services to assist passengers with their travel needs, including flight reservations, check-ins, baggage services, and special assistance for passengers with disabilities or special needs.
How AirlineOfficeMap Can Help?
AirlineOfficeMap is an internet platform designed to link you with either the South African Airways office in Nairobi or their customer service department. We furnish you with essential contact information and guidance to locate various South African Airways offices globally, offering phone numbers, email addresses, and more. This resource proves beneficial for tasks such as flight booking, baggage inquiries, or reporting misplaced luggage.
If you’re traveling with South African Airways to or from a different city, explore our extensive list of South African Airways offices worldwide for region-specific assistance.
Frequently Asked Questions
The South African Airways office in Kenya is located at the South African Airways International Life House Mezzanine Floor, Mama Ngina St Nairobi, Kenya.
You can contact South African Airways at 254 20 665 5000 phone number. This is the official customer service number of South African Airways.
The South African Airways Nairobi office is open Monday – Saturday 09:00 AM – 18:00 PM, Sunday Closed.
The South African Airways office in Nairobi provides booking assistance, travel information, and customer support. Additionally, it offers services related to reservations, inquiries, and passenger concerns.
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